Delivery Information
Our warehouse operates daily, ensuring prompt order handling. Please note:
- Orders placed after 3:00 pm on Fridays will be dispatched the following Monday.
- Orders processed over the weekend will also be shipped on Monday.
Free Delivery
We offer the Royal Mail 48 Hour Tracked Shipping service on all orders (including orders over £30 which qualify for free UK delivery). This shipping service includes:
- Delivery within 2–4 working days.
- Fully trackable shipments up to the delivery point.
- Deliveries on weekdays and Saturdays.
- Same-day dispatch for orders placed by 3:00 pm, Monday to Friday (excluding Bank Holidays).
International Delivery
Currently, we do not provide international shipping services.
Additional Information
- Customs and Seizures: We are not liable for goods seized by customs or additional fees incurred. Once items leave the UK postal system, they become the customer’s responsibility.
- Shipping Fees: Shipping costs cover handling, packing, and postage. To minimise charges, we recommend grouping all items into a single order. Separate orders cannot be combined and will incur additional shipping fees.
- E-liquids: If your e-liquid is damaged or leaks during transit, contact us within 3 working days for assistance. For your safety, do not use a compromised liquid vessel.
For any further shipping inquiries, feel free to reach out to our customer services team at sales@www.ultravape.co.uk